Return & Refund Policy

A full refund is available up to 14 days after you received the item, providing the following additional criteria are met:

You provide proof of purchase (order number or email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.

To return an item to Vegrower, you should contact us via support@vegrower.com. Our Support team will provide you with shipping information and additional details where necessary. Returned products will require us receiving confirmation at an offsite location before the refund can be processed.

Warranty Replacements

Grow System

All of our Grow Systems come with a 1 year warranty. To be eligible for a warranty replacement, the following criteria must be met:

You purchased the product within the last 1 year, you have proof of purchase (order number or email confirming purchase). If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt.

For Indoor Garden warranty queries, please contact our Support team via support@vegrower.com. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.

Shipping Charges

We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.

If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.

Damaged Items

All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.

Please report damaged packages via https://vegrower.com/pages/contact-us. Please include the following in your message: photo or video of damaged product(s) or package, description of the damage, serial number.

We do not offer product exchanges.

Contact Information

If you have any questions about our returns, replacements or warranty policies, please contact our Support team by support@vegrower.com.