Need help?
Frequently Asked Questions
Orders
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
You can purchase on our website using a debit or credit card.
We additionally offer support for PayPal.
You can choose these payment methods at checkout.
1 year warranty for all Vegrower smart garden systems.
We offer a 30-day return policy for items purchased directly from our websites. Check our return policy.
Products
The ideal temperature is 65-76°F/ 16-24°C.
Begin with the light panel at the lowest position on the light post when germinating seeds. As the seedlings grow taller, maintain a distance of 3-5 cm between the light panel and the plants, ensuring they receive an adequate amount of light.
Remove the transparent domes when the seedlings nearly touch the domes.
The quantity of seeds depends on the size of the seeds and the germination rate of the seeds. If the seeds are big and have a high germination rate, then you can put only 1 or 2. If it's small and has a low germination rate, then you should put 3-5 seeds.
No, our product doesn't come with seeds currently. So you need to purchase seeds from online or offline.
The smart soils themselves are already integrated with nutrients. The nutrients inside will last 2-3 months, so before no more extra plant food is required. But after 3 months, if you want to continue using the smart soils, you can purchase liquid fertilizer to add it into the water.
Add water to the Min. level initially, and maintain between Min. and Max. marks (blue area) as plants grow, avoiding excess or insufficient water.
The spacer lids are used to cover the holes you don’t want to grow anything or expand the distance between pods. These covers are also for inhibiting algae growth.
You can grow a wide variety of indoor plants such as herbs, vegetables, and flowers. Including mint, dill, sage, parsley, tarragon, lettuce, strawberry, tomato, perilla, pepper, petunia, gerbera, chives, sorrel, cress, basil, rosemary, and coriander.
The growth time for plants in the Vegrower can vary depending on the plant species, but generally, you can expect to see progress within a few weeks.
No, no additional plant food for plants during the first 2-3 months.
Our smart soil is enriched with enough nutrients for growing.
We use energy-efficient LED lights that consume significantly less power than traditional grow lights. Estimated energy costs are between $2-$5 per month, depending on the model and usage.
These systems are designed for indoor use only. Exposure to outdoor elements may damage the electrical components and void the warranty.
Usually we don't need specific maintenance or cleaning for our smart soil won't make the water dirty. However, keep the Vegrower smart garden indoor rather than outdoor to protect the electric components.